To help us assess the issue, you will upload to the form pictures of the product from various angles and distances. If the issue cannot be documented with photos, short videos are also welcome.
Our manufacturer’s warranty covers defects in materials and workmanship for one year from the products’ date of delivery. If you have any issues with your valyou piece(s) that fall under this warranty, we will organize replacement parts, repairs, and when necessary, a complete replacement.
Please note that our warranties are non-transferable, and cannot be extended to re-sold items. Warranties are only valid when products are used for their intended purpose and exhibit normal use. Defects or damage resulting from negligence, misuse, accidents, abnormal use, modifications, or commercial purposes will not be covered by the valyou warranty.